shop FAQ ðŸ’
[EU/UK CUSTOMERS] READ ME!
If you're a EU/UK customer interested in purchasing anything that isn't a sticker or print, please check out my Etsy storefront. 💞
Due to complicated VAT laws, I currently can't complete placed orders to the EU/UK unless they are ordered from Etsy.
Where are you located?
I run the store from Sydney, Australia!
How long will it take for my order to be processed?
Your order will be packed and sent out for shipping within 1-5 business days.
How will my items be packed/shipped?
Your items may be packaged differently depending on what you buy! If buying prints or stickers, it will usually be packed with an upcycled corrugated board and waterproof sleeve for extra protection during shipping. All orders are wrapped in tissue paper and packed with love! 🥰
Often packaging will contain upcycled components. Let's help save the environment! 🌿
All stickers and prints are sent out as letter mail which does not include tracking. This is done to keep shipping costs as low as possible.
I am also happy to include tracking, but this will incur a much higher shipping fee!
I will not refund lost orders sent by letter mail. Once I give them to the post office, it is out of my control, so please double check your address and details when you make your order.
When will I get my order?
Australia: within 1-2 weeks
New Zealand/U.S/U.K: 15+ business days
Rest of world: 25+ business days
Please note:
I will not refund lost orders sent by letter mail. Once I give them to the post office, it is out of my control. Please ensure your address and all details are correct when you make your order.
Customs/Taxes/Fees
The customer is responsible for any customs fees/taxes that may apply. I am not responsible for any delays or losses that may occur due to customs.
I always try my best to estimate correct shipping fees.
Refunds, Exchanges & Cancellations
I will only take refunds/exchanges/cancellations if I haven't shipped your order! Send me a message here or on my social media platforms below with your order number and details!
Care Instructions
Stickers are made of glossy sticker paper and hand laminated for extra durability. They are water resistant, however for best longevity keep dry and out of sunlight.
Prints are made of thick cardstock or premium watercolour paper (check individual listings). For best longevity, keep out of sunlight and away from liquids. Watercolour prints are NOT water resistant/proof at all.
I ordered from both your stores, can you combine the orders?
Yes, absolutely! I will automatically do this unless stated otherwise.
I'm so grateful that you enjoy my art enough to order from both here and The Honey Mustard Club!
As long as both order details are matching and have not been sent out yet, I am happy to refund part of your shipping fee and combine both orders into one! 😊