shop FAQ 💭

[EU/UK CUSTOMERS] READ ME!

If you're a EU/UK customer interested in purchasing anything that isn't a sticker or print, please check out my Etsy storefront. 💞

I currently can't complete placed orders to the EU/UK unless they are ordered from Etsy.

Where are you located?

I run the store from Sydney, Australia!

How long will it take for my order to be processed?

Your order will be packed and sent out for shipping within 1-5 business days.

How will my items be packed/shipped?

free shipping on domestic orders $50+ and international orders AUD $100+!

Your items may be packaged differently depending on what you buy! If buying prints or stickers, it will usually be packed with an upcycled corrugated board and waterproof sleeve for extra protection during shipping. All orders are wrapped in tissue paper and packed with love! 🥰

Often packaging will contain upcycled components when possible. Let's help protect the environment! 🌿

Most stickers and prints only orders are sent out as letter mail which does not include tracking. This is done to keep shipping costs as low as possible.

I will not refund lost orders sent by letter mail. Once I give them to the post office, it is out of my control, so please double check your address and details when you make your order.

If any orders are returned to me, I will contact you as soon as possible through your given contact details. If there is no reply after 5 business days, I will refund your order (excluding shipping fees) and you can make a new order.

When will I get my order?

Australia: within 1-2 weeks

New Zealand/U.S/U.K: 15+ business days

Rest of world: 25+ business days

Please note:

I will not refund lost orders sent by letter mail. Once I give them to the post office, it is out of my control. Please ensure your address and all details are correct when you make your order.

Customs/Taxes/Fees

The customer is responsible for any customs fees/taxes that may apply. I am not responsible for any delays or losses that may occur due to customs.

I always try my best to estimate correct shipping fees.

Refunds, Exchanges & Cancellations

I will only take refunds/exchanges/cancellations if I haven't shipped your order! Send me a message here or on my social media below with your order number and details!

Care Instructions

Stickers are made of glossy sticker paper and hand laminated for extra durability. They are water resistant, however for best longevity keep dry and out of sunlight.

Sticker sheets are made of matte vinyl sticker paper and best for paper goods/indoor use. They are not as durable as individual die-cut stickers.

Prints are made of thick cardstock or premium watercolour paper (check individual listings). For best longevity, keep out of sunlight and away from liquids. Watercolour prints are NOT water resistant/proof at all, please do not expose to any liquids as it will ruin the art.

Keychains may have a protective film over the acrylic charm which can be peeled off. Any beads are added by hand; please be gentle when handling.

When will you have _______ available?

I'm always working towards adding new types of products and designs! You can check out my Instagram or YouTube for behind the scenes and updates!

I also occasionally move items to The Honey Mustard Club when I feel that they've run their course on AbracaDeborah.

If there's something you want me to make, drop a suggestion here or on one of the social media channels below. 😄

Why do you have two stores? What is The Honey Mustard Club? 🍯

The Honey Mustard Club was the first online store that I opened, before AbracaDeborah!

Comprised entirely of original art, The Honey Mustard Club is an immersive fantasy world that I created inspired by cosy games and fictional stories.

I created AbracaDeborah after realising that I wanted to be able to explore my art more without being confined to one type of style/demographic. I also decided to adopt this moniker so I could focus on sharing my small business journey and growth as an artist, outside of The Honey Mustard Club.

AbracaDeborah focuses on my journey towards becoming a full-time artist, whereas The Honey Mustard Club is an individual brand that I've built focusing on a specific vision and style. Expect limited edition pieces and fan-art on AbracaDeborah, and more permanent collections on The Honey Mustard Club.

p.s. sometimes I will move/integrate items from AbracaDeborah to The Honey Mustard Club once I feel they have run their course here, but I will always try my best to announce this migration!

I also ordered from The Honey Mustard Club, can you combine the orders?

Yes, absolutely! I will automatically do this unless stated otherwise.

I'm so grateful that you enjoy my art enough to order from both here and The Honey Mustard Club!

As long as both order details are matching and have not been sent out yet, I am happy to refund part of your shipping fee and combine both orders into one! 😊